Domestic Shipping
We are pleased to offer complimentary standard shipping on all orders weighing 70 pounds or less, whether the shipment includes a single item or multiple items combined, within the 48 contiguous United States.
Orders shipping to Alaska, Hawaii, or U.S. territories require custom shipping quotes due to carrier limitations. Please contact us prior to placing your order, and we’ll be happy to assist.
Orders exceeding 70 pounds, or items considered oversized or palletized require specialized freight handling. Our team will coordinate delivery and provide a custom freight quote to ensure safe and secure arrival.
- All domestic orders are processed within 3 business days (excluding weekends and holidays).
- Oversized or palletized items may require additional time for secure packaging and freight coordination.
- Once shipped, tracking information will be provided by email.
International Shipping
We proudly ship worldwide via USPS, UPS, FedEx, and DHL.
International orders are not eligible for complimentary shipping and require a custom shipping quote. Please contact us prior to placing your order, and we’ll work to secure the most reliable and competitive rate available for your destination.
Please note:
- Import duties, VAT, and customs fees are the responsibility of the customer.
- International shipments that are refused cannot be refunded.
Returns
Returns must be authorized by contacting info@elementsofearthgallery.
To be eligible for return:
- Items must be in original condition and original packaging
- Original packing slip must be included
Unless the return is due to our error or shipping damage, return shipping costs are the responsibility of the customer. We strongly recommend using insured, trackable shipping for all returns.
- Refunds are processed within 7–10 business days after the returned item is received and inspected.
- Store credit may be issued immediately upon receipt of the returned item.
- All approved returns are subject to inspection prior to refund or credit issuance.
Non-returnable items include:
Custom orders, gift cards, sale items, and palletized freight shipments (unless damaged in transit).
Damaged Items
Every order is packed with exceptional care. If your crystal arrives damaged, please notify us within 24 hours of delivery.
Email info@elementsofearthgallery.
- Your order number
- Photos of the damaged item
- Photos of the packaging (inside and outside)
- A brief description of the issue
Please retain all packaging materials while we resolve your claim.
Depending on availability, we will arrange a replacement, store credit, or full refund. Because each crystal is one-of-a-kind, an exact replacement may not always be possible; in those cases, we’ll offer a comparable piece or a refund.
Oversized & Palletized Shipments
Oversized pieces may ship via freight carrier on a pallet.
- Freight deliveries require an adult signature
- Delivery timelines typically range from 5–12 business days, depending on location
- Please inspect your delivery upon arrival
- If visible damage is present, note it with the driver and contact us immediately
White-Glove Delivery
For collectors or high-value specimens, white-glove in-home delivery is available in select areas.
Please contact us to discuss availability and to schedule a personalized delivery experience.
Refund Timing
Once a return is approved and inspected, refunds are issued to the original payment method within 7–10 business days.
Depending on your financial institution, additional processing time may apply.
Contact Us
Elements of Earth Gallery LLC
Address : 2901 Clint Moore Road, suite 220, Boca Raton, Florida 33496
info@elementsofearthgallery.
Call us at +1 ( 561)-703-9432
At Elements of Earth Gallery, your peace of mind is our priority.
We don’t just sell crystals — we build trust, one extraordinary experience at a time.